Shipping & Returns
Shipping Policy
Order Processing
All orders are processed in the order they are received. Please allow 5–7 business days (Monday–Friday, excluding holidays) from your purchase date for your order to be prepared and shipped.
Your products are carefully packaged with bubble wrap and shipped in poly mailers and/or boxes to ensure they arrive safely. We take every precaution to protect your order during transit.
Shipping Speed & Delays
Shipping times with USPS can be unpredictable. Once your package has been handed to USPS, we have no control over delivery speed or tracking updates.
We do not offer refunds or replacements for orders delayed in transit.
Returns & Exchanges
Because each badge reel is custom-made to your specifications, all badge reels are considered final sale and cannot be returned or exchanged.
The following items are ineligible for return or exchange:
-
Custom badge reels
-
Hair accessories (due to hygiene and safety regulations)
-
Sale items
-
Gift cards
Badge Reel Warranty
We want you to love your order! Please inspect your items upon delivery and contact us immediately if they arrive damaged, defective, or incorrect.
Our badge reels are sourced from top-quality suppliers, and each mechanism (clip, closure, and retraction) is tested multiple times before your product is created. While issues are rare, we offer a 3-month warranty on badge reel mechanisms, starting from the date your order is marked as delivered in USPS tracking.
To request a warranty replacement:
-
Email hello@smalltownsunshine.co within 3 months of delivery.
-
Include a clear photo of the broken reel with the attached badge topper visible.
If your original design is still in stock, we’ll send an exact replacement. If it’s unavailable, you may choose any design of equal value. Warranty replacements ship within 5–7 business days.
Lost or Missing Mail
Once USPS takes possession of your package, it is outside our control. If your package is delayed, lost, or marked as delivered but not received:
-
Contact your local post office directly.
-
Check with neighbors or building management.
-
Submit a Missing Mail claim via the USPS website.
Please note: We do not send replacements or issue refunds for orders marked as delivered by USPS.
Contact Us
Have a question or concern? We’re here to help!
📧 Email: hello@smalltownsunshine.co
Please allow up to 24 hours for a reply.